Help Center

Getting started is easy! Simply visit our Contact page and fill out the inquiry form. A member of our team will reach out within 24-48 business hours to discuss your needs and recommend the best service package for your business.

We'll need basic information about your business, the marketplaces you're interested in, your current e-commerce experience level, and your goals. For account setup services, you may need to provide business registration documents and tax information depending on marketplace requirements.

Onboarding typically takes 3-14 business days depending on the scope of services. Starter packages are usually completed within a week, while more comprehensive Professional or Enterprise setups may take 2-3 weeks.

We provide services for all major e-commerce platforms including Amazon (all marketplaces), eBay, Shopify, Walmart Marketplace, and Etsy. We can also assist with regional and niche marketplaces upon request.

Yes! In addition to one-time setup services, we offer monthly management packages that include ongoing optimization, performance monitoring, inventory management, and customer service support.

Yes, we provide account reinstatement assistance as part of our services. We'll help you understand the issue, prepare an appeal, and implement corrective measures to prevent future problems.

We accept major credit cards (Visa, Mastercard, American Express), bank transfers, and PayPal. Enterprise clients may arrange alternative payment terms including invoicing with NET 30 terms.

For larger projects, we can arrange milestone-based payment schedules. This typically involves an initial deposit followed by payments at agreed-upon project milestones. Contact us to discuss options.

You can reach our support team via email at info@casimov.com or call us at +1 717 400 1828. Enterprise clients have access to priority support channels and dedicated account managers.

Our standard support hours are Monday through Friday, 9 AM to 6 PM EST. Enterprise clients with premium support packages have access to extended hours and priority response times.

Yes, we integrate with a wide range of e-commerce platforms, including Shopify, WooCommerce, BigCommerce, and more. We also integrate with popular marketing tools like Mailchimp and Klaviyo.

In most cases, yes. Our team can build custom integrations to connect your account with your existing systems. Contact us to discuss your specific requirements.